Terms and Conditions

Last updated: 16 December 2020

Docklyne, part of the Expedia Group, values you as our customer and recognizes that privacy is important to you. This Privacy Statement explains how we collect, use, and disclose data when you use our platform and associated services, and tells you how to contact us.

Privacy Statement Summary

This is a summary of our Privacy Statement. To review our Privacy Statement in full, please scroll down.

1. What does this Privacy Statement cover?

This Privacy Statement is designed to describe:

  • How and what type of personal information we collect and use
  • When and with whom we share your personal information
  • What choices you can make about how we collect, use, and share your personal information

2. What personal information do we collect and use, and how do we collect it?

We collect personal information when:

  • You give us the information
  • We collect it automatically
  • We receive it from others

When you create an account on one of our sites, sign up to receive offers or information, or make a booking using our platform, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser—with your consent where applicable—when you visit our sites or download and use our mobile apps. We also receive information from affiliated companies within Expedia Group as well as from business partners and other third parties, which helps us improve our platform and associated tools and services, update and maintain accurate records, detect and investigate potential fraud, and more effectively market our services.

3. How is your personal information shared?

Your personal information may be shared to help you make a booking, assist you with or during your travel or stay, communicate with you (including when we send information about products and services or enable you to communicate with travel providers or property owners or managers), or to comply with the law. Our full Privacy Statement provides additional detail regarding how your personal information may be shared.

4. What are your rights and choices?

You can exercise your data-protection rights in various ways. For example, you can opt out of marketing by clicking the “unsubscribe” link in emails you receive, changing preferences in your account, as applicable, or by contacting our customer service team. Our Privacy Statement has more information about the options and data-protection rights available to you.

5. How to contact us

More information about our privacy practices is in our full Privacy Statement. You can also contact us as described below in the Contact Us section to ask questions about how we handle your personal information or to make requests about your personal information.

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Privacy Statement

Categories of Personal Information We Collect
Mobile Apps
Use of Personal Information
Sharing of Personal Information
Your Rights and Choices
International Data Transfer & Privacy Shield
Security
Record Retention
Cookie Statement
Contact Us
Updates to Privacy Statement

Categories of Personal Information We Collect

When you use our platform, mobile apps, or associated tools or services, we may collect the following kinds of personal information from you:

  • Name, email address, telephone number; and home, business, and billing addresses
  • Government-issued identification as required for booking or identity verification, such as passport, driver’s license, and government redress numbers; and for vacation-property owners and managers, tax identification numbers
  • Payment information such as payment card number, expiration date, and billing address
  • Travel-related preferences and requests such as favorite destinations and accommodation types, and special dietary and accessibility needs, as available
  • Loyalty program and membership information
  • Birth date and gender
  • Geolocation
  • Images, videos, and other recordings
  • Information we receive about you from other Expedia Group companies and third parties such as our business and affiliate partners and authorized service providers, which may include updated contact information, demographic information, interests, and purchase history, which information we may add to your account or profile and use for market research and analysis

When you install any of our apps or use our platform, we automatically collect the following types of information from your device:

  • IP address
  • Unique device identification numbers
  • Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer)
  • Internet Service Provider
  • Operating System
  • Mobile carrier
  • How your device has interacted with our online services, including pages accessed, links clicked, trips viewed, and features used, along with associated dates and times