Cancelations made the day of or day before the reservation date are nonrefundable. In order to receive a refund for canceling, the cancelation must be confirmed by 4:00pm HST two days prior to the reservation at the latest. Emails and voicemails left after we close will not be acknowledged until we open the following morning.

Note : We operate rain or shine as long as the observed conditions and forecast on the morning of meet our criteria for being safe and reasonable to let people go kayaking. There is almost always a chance of rain, and kayaking in the ocean is an activity that involves getting wet. We do not cancel or approve refunds on the day of because of rain or chance of rain. We do have specific criteria defined that would warrant us canceling your reservation due to weather and/or ocean conditions. We do not make the decision to cancel until the morning of because forecasts can often be unpredictable, they can change overnight, and they can be wrong. We do not cancel based on forecasts before observing the conditions on the morning of. If the observed conditions on the morning of meet our criteria for being potentially unsafe or unreasonable, then we notify all reservations at that time, and the cancelation is fully refundable under those circumstances if we are not able to reschedule. We will cancel (but hopefully be able to reschedule) under the following conditions: observed thunder/lightning conditions (exceedingly rare in Hawaii), a high wind advisory, a brown water advisory issued for our specific location ONLY IF we observe flooding/runoff to be significantly altering the water quality. Keep in mind that often brown water advisories are issued for general regions, but specifically state that all waters may not be affected. Small craft and high surf advisories are very common, but do NOT impact the protected waters of Kane’ohe Bay. We do not cancel or approve refunds due to small craft or high surf advisories. Your safety is our top priority. We would not allow anybody to go on the water if we felt the conditions or forecast could be potentially dangerous or unreasonable for people to handle. That said, keep in mind this is a wilderness adventure activity. And as such it is subject to wind, rain, current, and changing conditions. It may be physically strenuous, and not all destinations will be suitable for all paddlers on all days. It is each individual’s responsibility to be aware of the conditions and forecast, and to not exceed their ability and comfort level.

Allow pets : YES