Frequently Asked Questions

Article Category

Communications and Payment via Docklyne

Docklyne aims for every rental to go as smoothly as possible. Booking through our engine allows for a smooth and safe transaction.

Read more

Adding my payout method

All Docklyne payouts are completed via direct deposit powered by Stripe.

Read more

How is the pay-per-booking fee calculated?

Booking fee calculated on duration.

Read more

How does Docklyne Work?

Docklyne connects people that want to get on the water with rental professionals to create wonderful experiences

Read more

What is Docklyne?

Docklyne is the world’s fastest growing and largest commercial boat rental platform in the United States.

Read more

difference between a marina and an independent boat rental operation

Not all commercial boat rental operations look the same, and not all operations rent in the same way.

Read more

Is there a cost to using Docklyne?

The Docklyne website is free to access. You can view listings in many different types of vessels in myriad locations at no cost.

Read more

Do I need insurance to rent with Docklyne?

Docklyne only does business with professionals. We do not deal with individual boat owners.

Read more

What are the requirements to rent a vessel?

Some states have specific requirements, please visit this page https://prod.docklyne.com/ to see the boat operation requirements in the state in which you wish to rent.

Read more

How do I create an account?

If you’d like to create an account with Docklyne it's super easy! 1. Go to www.Docklyne.com and click “Sign Up” in the top right corner or simply CLICK HERE.

Read more

How do I delete my account?

We will be very sad to see you go. It's our heart’s desire to see you out on a watercraft enjoying a beautiful day on the water. Please know we’d love for you to stay!

Read more

How do I edit my notifications?

1.    Login to your Docklyne Account 2.    Navigate to “Account Settings” on the left hand navigation bar or simple click this ACCOUNT SETTINGS LINK.

Read more

How do I reset my password?

In order to do so we need to ensure that we have your phone number!

Read more

How do I write a review?

You may enable sms notifications if you wish to be notified automatically when there has been an account change or reservation modification or for any other official communication.

Read more

How do I enable SMS notifications?

You may enable sms notifications if you wish to be notified automatically when there has been an account change or reservation modification or for any other official communication

Read more

I’d like to partner with Docklyne?

Wow, you have no idea how special we feel that you clicked onto this page! We are always interested in new partnerships that could help spread the joy of boating!

Read more

Is Docklyne a Secure Website?

We understand that in the modern age of internet exploration that security is everything.

Read more

Is there a cost to using Docklyne?

The Docklyne website is free to access. You can view listings in many different types of vessels in myriad locations at no cost.

Read more

Security Deposits

Commercial rental operators are putting a lot of valuable merchandise in your hands, and as a result a majority of them require a security deposit to cover damage and incidentals

Read more

Setting your Booking Type

At Docklyne we provide you with 3 different ways to rent your vessel.

Read more

Confirming or Rejecting Inquiries

All communications between your operation and renters is managed from the “Messages” section of the Docklyne platform.

Read more

What are the costs in a Docklyne booking?

The items below comprise the cost of a booking on Docklyne. They will vary according to the date selected and the type of vessel.

Read more

Can I edit my confirmed booking?

As Docklyne acts as a go between you and the operator we do not have any say in this. You need to contact the rental operation directly to see if they can change your booking.

Read more

Cancelling a booking

We understand that unforeseen circumstances get in the way of doing business. If you have to cancel a booking, you have to cancel a booking.

Read more

Can I edit my confirmed booking?

As Docklyne acts as a go between you and the operator we do not have any say in this. You need to contact the rental operation directly to see if they can change your booking.

Read more

Cancellation Policy

If you cancel your confirmed booking the cancellation is effective immediately. The total refund you receive will be based upon the cancellation policy set by the rental operation.

Read more

Weather related cancellations

We all know that boating during bad weather is not fun.

Read more

Setting your Booking Type

At Docklyne we provide you with 3 different ways to rent your vessel. 1.● Instant Book 2.● 24 Hour Review 3.● Manual Booking by Inquiry and Pre-approval Only

Read more

How to communicate weather-related delays

How to communicate weather-related delays

Read more

The Docklyne Multi-Calendar

We know that the calendar is at the center of every operations business and we worked diligently to produce a tool that could improve your business.

Read more

The Docklyne Multi-Calendar

We know that the calendar is at the center of every operations business and we worked diligently to produce a tool that could improve your business.

Read more

Adding a Vessel

We want to make it as easy as possible to add inventory to your fleet. Please follow the instructions below to add a vessel:

Read more

Editing a Vessel

If you wish to edit a vessel in your fleet please follow the instructions below:

Read more

Editing Your Operation

When you set up your operation on our platform there are a great deal of steps including adding your location, your rules, your policies.

Read more

How to deactivate a vessel listing

We understand that sometimes vessels need maintenance or are sometimes otherwise available to rent. In order to deactivate a listing please follow the below instructions:

Read more

How to Edit Pricing on a Vessel

We understand that pricing is key to your business strategy which is why Docklyne provides dynamic pricing on all of your listed vessels.

Read more

Setting Policies

We know you have to have policies and rules to run a tight operation. Please follow the instructions below to edit your policies:

Read more

Renter Vetting

In order for a renter to engage with you on the platform they must have a verified Docklyne account.

Read more

What are the perks of Docklyne?

Docklyne was built by commercial boat rental operators for commercial boat rental operators.

Read more

Inquiry Only

In some ways Docklyne acts as a white pages for commercial rental operators. Not all operators listed on our platform are partners yet.

Read more

Send an Inquiry

When you find the vessel which you would like to rent you will send an inquiry to the operator.

Read more

Instant Book

Instant Book is our fastest version of booking. It allows operators to make their boats immediately available, there is no back and forth between operator and renter.

Read more

Preapproval

Renters will send an inquiry for a vessel, the operator will then engage and approve of the renter.

Read more

How do I communicate with operators?

Docklyne believes in open and transparent communication. We built in an open messaging platform to facilitate direct and easy communication between renters and operators.

Read more

How does Docklyne work for renters?

Well that is the question, isn’t it? We’ve built a booking engine to help you easily find nearby commercial boat rental operations.

Read more

What are the requirements to operate a vessel?

Requirements vary from operation to operation. We are connecting you with marinas and commercial boat rental operators in all 50 states.

Read more

Why does Docklnye sometimes request Government Identification?

To ensure the safety of all parties we will need a copy of your ID.

Read more

Pre/Post Inspection

In order to ensure that the party’s responsible for damage to vessel are held responsible we at Docklyne

Read more

Paying for a Rental

When a boat rental operator confirms your booking your credit card will be charged the full amount of the booking.

Read more