Tours, Rentals and Return Trip tickets must be cancelled or changed at least 3-days prior to the scheduled activity, tour cancellations will be assessed a $5.00 per person cancellation fee (includes children under 4), rental cancellations will be assessed a $10 cancellation fee per watercraft and one-way return trip ticket cancellations will be assessed a $2.00 per person cancellation fee (includes children under 4). Reservations made within 3-days of the scheduled activity are non-refundable.

Note : Tours will operate in all weather conditions, including rain, snow, wind and smoke, as the boats are enclosed. Tours will only be cancelled in the event of extreme weather events. In the unlikely event this happens, full refunds will be issued at the ticket office when the cancellation is announced. Rentals may be cancelled if it is deemed unsafe to take out the watercraft, after checking in with the ticket office of the location your rental is booked, if your watercraft is cancelled you can be rescheduled based on space available or we can issue you a refund.

Allow pets : YES