Renters who cancel at least 14 days before check-in will get back 100% of the amount they've paid. If they cancel between 7 and 14 days before check-in, they'll get back 50%.

Note : If you need to cancel your reservation more than 24 hours in advance, please use the link at the top of your booking email to do so. If you’d like to cancel with less than 24 hours notice, or if you’d like to reschedule your booking, please EMAIL us as far in advance as possible. For a full refund, cancellations MUST be requested more than THREE hours ahead of the start time on the reservation. If a reservation is cancelled more than one hour but less than three hours before the start time on the reservation, the refund will be 75%. Cancellations made less than one hour before the start time of the reservation will be eligible for a 50% refund. Once the rental time begins, there will be no refunds.

Reservations are held for up to 30 minutes past the reserved start time, after which the equipment may be released to other renters and no longer available to you. If you do not reach out and do not show up for your reservation, you will not be eligible for any refund or to reschedule. If the weather is dangerous, we will close and reach out to you using the phone number/email address you listed on your booking. If you are worried about the weather, you are welcome to cancel within the parameters of the aforementioned policy.

Pets allowed : No

No Refund will be issued for any early returns regardless of weather.

Note : We only close if the weather is dangerous: thunder, lightening, heavy/sustained rain, high winds. If we do not plan to open at our usual time in the morning, we send out an email as early as possible, generally at least 1-2 hours in advance to make customers aware of the delay or closure & give them options. We always make decisions related to closure on the same day, rather than any sooner, to be as accurate as possible.

In the event of light rain or passing light showers, we tend to stay open. If rain or storms are in the forecast, please make sure to check your email in the morning before you begin to drive to us, or give us a call to learn what the weather is on site.

If you see a forecast that doesn’t look promising and you want to cancel or reschedule your reservation, you are welcome to do so. If we are open, our cancellation policy applies. If you want to reschedule, please make sure to include a new time/date so we can move the reservation for you.

List of life vest inventory :

XL : 2

Medium : 5

Child : 1

Included in price

Contact Flatwater Paddle Co. at Spruce Run Boathouse for more infos